Frequently Asked Questions
Everything you need to know about your Enchanté experience.
What is the standard shipping timeframe for orders?
We offer standard shipping within 3-5 business days. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Enchanté accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Are your materials sustainably sourced?
We are committed to ethical fashion. 70% of our current collection is made from organic or recycled materials, and we aim to reach 100% by 2026.